The Central Objectives of this programme are as follows:

• Understand the elements of Emotional Intelligence.
• Increase your understanding of different aspects of human behaviour.
• Understand your own emotions and how to manage emotional reactions to achieve the desired results.
• Understand the term 'Amygdala Hijack' and consider appropriate responses to it.
• Learn how to increase your ability to become more self-motivated.
• Be aware of how to demonstrate empathy.
• Be able to communicate with, and motivate others, based on understanding their emotions.
• Gain awareness of how to empower others and inspire high performance in the workplace.
• Learn to deal with daily work and personal pressures more productively.
• Be able to build strong, open, and honest relationships.

Designing Approach

Tailor-Made for Your Needs: Solid State Training Solutions works closely with every client as a long-term strategic partner. We conduct pre-training requirements process which includes collecting details of the registered delegates and conducting training needs analysis meetings to align the training solution with the client’s objectives.

Delivery Methodology

• Simulation – providing life-like scenarios through structured learning experiences and to improve business awareness and management skills.
• Role Play – acting-out situations in groups, under the supervision and feedback of a lead coach.
• Presentations, Videos and Video Recording – visual materials to support presentations of theory.
• Games – learning is fun with Solid State Training Solutions! Using a variety of tools and games to emphasize the learning experience.
• Discussions – use two-way communication between the trainer and the trainees to increase learning opportunities.
• Questionnaires – to gather information from the participants, attributed or anonymous, free-form questions and multiple-choice.
• Case Study Analysis – a key tool for such workshops, either individuals or groups review the materials provided to understand a key message and then present their findings to the other participants.

Emotional Intelligence augments positive work attitudes, altruistic behaviour and work outcomes, and moderates the effect of work-family conflict on career commitment.

By the end of this course, participants will be able to gain the following:

• Greater control of his emotions and therefore, his communication style.
• Greater understanding of others' feelings and the ability to lead successfully.
• Improved relationships in his personal and professional life through greater Emotional Intelligence.
• Lower levels of stress as a result of better understanding of his emotions and those of others.
• Increased self-motivation and a goal-oriented mind set.
• Learned ways to develop and apply Emotional Intelligence back in the workplace.