The Central Objectives of this programme are as follows:

• Tools and techniques that will enable an individual to develop professional and interpersonal skills required to be an effective PA.
• Improved planning, organising and management techniques for better on-the-job performance.
• A comprehensive guide to improved and latest telephone etiquettes and techniques.
• Concepts and tools to increase the clarity of your written and verbal communication.
• How to deal with difficult and challenging situations and professional ways to tackle the issue.
• Professional guide to booking business itineraries and tours.
• How to be a perfect liaison between your manager and the organisation and making   communication a seamless process for the company.

Designing Approach

Tailor-Made for Your Needs: Solid State Training Solutions works closely with every client as a long-term strategic partner. We conduct pre-training requirements process which includes collecting details of the registered delegates and conducting training needs analysis meetings to align the training solution with the client’s objectives.

Delivery Methodology

• Simulation – providing life-like scenarios through structured learning experiences and to improve business awareness and management skills.
• Role Play – acting-out situations in groups, under the supervision and feedback of a lead coach.
• Presentations, Videos and Video Recording – visual materials to support presentations of theory.
• Games – learning is fun with Solid State Training Solutions! Using a variety of tools and games to emphasize the learning experience.
• Discussions – use two-way communication between the trainer and the trainees to increase learning opportunities.
• Questionnaires – to gather information from the participants, attributed or anonymous, free-form questions and multiple-choice.
• Case Study Analysis – a key tool for such workshops, either individuals or groups review the materials provided to understand a key message and then present their findings to the other participants.

Executives who are fortunate enough to have a skilled assistant can benefit by finding ways to delegate higher-level work to him or her. Executive–assistant relationships are business partnerships: Strong ones are win-wins between smart people. In fact, they’re win-win-wins because ultimately the companies reap the benefits.

By the end of this course, participants will be able to gain the following:

• Understand the roles and responsibilities the job requires.
• Better organize yourself and your workspace for peak efficiency.
• Manage and minimize work related stress effectively.
• Prioritize what’s important and procrastinate tasks that can wait.
• Work collaboratively with your manager.
• Communicate assertively to better use your time and boost your self-confidence.
• Complete work tasks and activities in much less time.
• Incorporate the skills required to be an effective PA in your everyday work.
• Master the skills of effective business writing.
• Book error-free business itineraries efficiently.
• Carry professional attire and portray a better image of your organisation to the business world.