An overview of Performance Management best practices An overview of the key principles and benefits of the Balanced Scorecard Familiarity with the Balanced Scorecard key concepts Understand the types of performance measures and how to use each Learn how to put the 4 perspectives of the Balanced Scorecard to work Identify the steps for developing and implementing your Balanced Scorecard Explore how Key Performance Indicators are used to drive change Learn how to develop KPIs that work for your organisation Master techniques for tracking KPIs and measuring performance Understand how to review and adapt you Balanced Scorecard as your organisation evolves.