Teller Excellence Training Course
Monday, February 23, 2026
Category:Banking, Investment & Insurance
3
Days
Dubai
9:00am – 4:00pm
Introduction
Tellers are the frontline of any bank branch. Their performance directly impacts customer satisfaction, operational efficiency, and branch profitability. In today’s competitive banking environment, tellers need to go beyond basic transactions and become service champions and sales enablers.
This Solid State Training course takes a holistic approach to teller training. It covers not only the technical aspects of cash handling and compliance but also the soft skills required for service excellence and sales. You will learn how to handle transactions accurately, detect fraud, delight customers, and identify opportunities to deepen customer relationships.
Objectives
The key objective of this Teller Excellence Training Course is to empower professionals to—
- deliver exceptional customer service at the bank counter
- handle cash and non-cash transactions with speed and accuracy
- identify and prevent fraud and counterfeit currency
- cross-sell bank products and services effectively
- manage customer complaints and difficult situations professionally
- adhere to bank policies, procedures, and compliance standards
- maintain a professional image and workspace
- contribute to the overall efficiency and profitability of the branch
Training Methodology
Solid State Training uses an engaging and interactive training methodology. The course focuses on practical skills development through role-plays, simulations, videos, and group exercises. Participants will practice handling difficult customer scenarios and identifying sales cues. This training follows the Do–Review–Learn–Apply Model.
Organizational Impact
Organisations whose professionals undertake this training course will benefit in the following ways:
- Higher customer satisfaction and Net Promoter Scores (NPS)
- Reduced operational errors and cash differences
- Lower fraud losses
- Increased cross-sales and referrals
- Better compliance with bank policies
- Improved staff morale and retention
Personal Impact
Professionals opting for this training course will benefit in the following ways:
- Mastery of teller operations and procedures
- Enhanced communication and customer service skills
- Confidence to handle cash and transactions accurately
- Ability to identify and act on sales opportunities
- Professional growth and career advancement
- Pride in their role as the face of the bank
Bank tellers and customer service representatives, Head tellers and branch supervisors, New recruits in retail banking, Frontline staff in financial institutions, Any other professional in a cash-handling or customer-facing role in banking.
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