Telephone Customer Service Training
Monday, February 23, 2026
Category:Customer Service
3
Days
Dubai
9:00am – 4:00pm
Introduction
With the current times, and people working from home, digital and telephone interaction has increased tremendously. This is the time to improve our telephone customer service skills. What’s critical is that every customer calling you and your organization be made special and given that extra treatment where s/he feels that they are interacting with an organization who is professional and values their customers.
This Solid State Training course will inspire you to go beyond your capacity to support your customer even though the interaction is not faced to face. You would learn how to make a professional phone call, understand the requirement, use your vocals to advantage and display a positive attitude when you speak.
Objectives
Upon completing this telephone customer service training program successfully, participants will be able to:
- Speak to the customer on the telephone with enhanced confidence
- Build a positive first impression on the phone
- Show a keen interest in building an image of a supportive and helpful customer service representative
- Learn how to show genuine interest and provide quality service on the phone
- Display a professional self-image when interacting over the phone
- Gain mastery over a professional and calm voice which helps in building credibility
- Assertively be able to say No when required over the phone
- Deal with questions and learn to respond to questions effectively over the phone
- Master ways to deal with difficult and irate customers in a professional manner
Training Methodology
The Telephone Customer Service Training will be conducted in a collaborative manner and will comprise of the following training methods: Role Plays, Group Discussions, Presentations, Assignments, Lectures & Seminar Method, Activities, Polls, Surveys, Whiteboard interaction, Case Studies & Functional Exercises. At Solid State Training, we use the ‘Do-Review-Learn-Apply’ model.
Organizational Impact
Companies who nominate their employees to participate in this Telephone Customer Service Program can benefit in the following ways:
- Have their employees build the right attitude when interacting with the customer over the phone
- Have the right tools of telephone customer service skills
- Gain higher customer satisfaction from the end consumer
- Have customers say that the customer service representative was a delight to speak to
- Have employees demonstrate a focused professional approach to interact with the customer over the telephone
- Responsive employees who interact with customer in an empathetic manner
Personal Impact
Individuals who participate in this Telephone Customer Service Training Program can gain from it in the following ways:
- Prepare before making that phone call to the customer
- Make a positive impression with the customer over the phone
- Be able to create an enriched customer relationship over the phone
- Understand how to interact with the customer and make them feel important over a phone call
- Gain high level of listening skills
- Learn professional telephone communication skills
This Telephone Customer Service Training Program is ideal for:
- Anyone working in the customer service industry
- Employees working in the call centre and BPO industry
- People working as customer service representatives and part of different customer service departments
- Anyone who interacts with customers over a telephone
- Anyone who is keen on enhancing their communication and customer service skills on the phone
- Anyone who wants to learn how do we attend to customers professionally on the phone
Registration Information Required
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Course Brochure Request
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