Taking Ownership and Accountability Training Course
Monday, February 23, 2026
Category:Customer Service
3
Days
Dubai
9:00am – 4:00pm
Introduction
The ability to take ownership and accountability over your own career direction is an important and worthwhile goal. Even more important is the ability to inspire autonomy within your team and encourage greater accountability throughout your wider organisation. In our modern society, it can be easy to foster a culture of blame and avoidance, but true personal and professional success lies in taking responsibility and ownership over our decisions and their outcomes.
This Solid State Training course will provide you with tangible techniques that you can use to become more accountable, as well as understanding just why we are drawn to great leaders that have these traits. This course will also teach you how to harness these tools to achieve extraordinary success in your professional life and empower you to inspire and encourage ownership and accountability in others.
Objectives
Upon successful completion of this Taking Ownership and Accountability Training Course, you should be able to –
- Understand the importance of taking ownership and accountability over your own life
- Analyse situations in the past where you deflected blame, and consider the negative consequences of these
- Develop a greater understanding of the strength that comes from taking responsibility
- Identify the key traits of a great leader, and adopt these in your own life
- Work to a structure that helps you identify opportunities for exercising ownership and accountability
- Inspire and encourage your peers and your team to take ownership over tasks
- Learn the lessons of unsuccessful outcomes and develop a plan for avoiding these in the future
- Identify ways that your organisation could adapt better accountability strategies
- Develop a learning and growth mindset and encourage others to do the same
- Remove any thoughts or actions that resonate with a victim mentality that might be holding you back from success
Training Methodology
This Taking Ownership and Accountability Training Course will focus on the following styles of learning –
- Lectures and presentations – hear from experts in the areas of ownership and accountability and learn the true techniques for success in these areas
- Groupwork and brainstorming – working in groups and within your teams to test out various role-play scenarios and theories
- Real-world case studies – looking at examples where corporations benefited or were disadvantaged by their choices in the areas of ownership and accountability
Organizational Impact
By encouraging your employees to participate in this course you will be impacting your organisation in the following positive ways
- Increased accountability from your employees
- The improved attitude of positivity and “can-do”
- Faster recovery from setbacks by understanding what went wrong
- Improved communication by removing the culture of blame and encouraging open and honest dialogue
- Higher levels of employee engagement as they feel able to make mistakes in a safe and structured environment
- Culture of innovation which encourages employees to find solutions to existing problems – often leading to increased profit margins
- Improved levels of overall productivity, performance and employee wellbeing
Personal Impact
By taking part in this Taking Ownership and Accountability Training Course, you will be able to enjoy the following benefits –
- Increased levels of professional and personal fulfilment
- Greater ability to resolve problems and identify solutions
- Decreased risk of conflict due to creating open lines of dialogue
- Increase in job satisfaction as you start to see the positive changes
- A better understanding of your thinking process and leadership style
- Improved engagement from your team and those you work with
- The overall increase in confidence when tackling difficult situations
- Improvement in key skills such as decision making, problem solving and communication
This course would be of benefit to anyone in a professional role, in particular –
- Professionals at all levels who offer Customer Service or Support
- Support and service staff in the organisation
- Managers and Supervisors responsible for team outcomes
- Executives and Senior Executives dealing with high-level decisions
- Professionals looking to improve their self-development and interpersonal skills
- Anyone in a professional environment who is inspired to have greater responsibility or progress within their chosen career
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