The Central Objectives of this programme are as follows:

• An overview of the role of a supervisor as a leader.
• Learn the fundamentals of planning and organising.
• Obtain tools to manage your time, including delegation to get more work done.
• Master team building techniques to maintain great motivation in your team.
• Understand the importance and use of performance management and improvement.
• Master techniques to resolve conflict and manage change.
• Understand how great communication and relationship management gets results.
• Develop coaching and counselling skills to bring out the best in your team.

Designing Approach

Tailor-Made for Your Needs: Solid State Training Solutions works closely with every client as a long-term strategic partner. We conduct pre-training requirements process which includes collecting details of the registered delegates and conducting training needs analysis meetings to align the training solution with the client’s objectives.

Delivery Methodology

• Simulation – providing life-like scenarios through structured learning experiences and to improve business awareness and management skills.
• Role Play – acting-out situations in groups, under the supervision and feedback of a lead coach.
• Presentations, Videos and Video Recording – visual materials to support presentations of theory.
• Games – learning is fun with Solid State Training Solutions! Using a variety of tools and games to emphasize the learning experience.
• Discussions – use two-way communication between the trainer and the trainees to increase learning opportunities.
• Questionnaires – to gather information from the participants, attributed or anonymous, free-form questions and multiple-choice.
• Case Study Analysis – a key tool for such workshops, either individuals or groups review the materials provided to understand a key message and then present their findings to the other participants.

A manager's approach can have an influence on the productivity of his staff and the rest of the organization. Organizational efficiency is dependent on each department, led by its manager, performing its job and contributing to the success of the company. Thus, the way in which a manager makes decisions, delegate’s responsibility and interacts with employees can affect the entire organization.

Successful organizational performance relies on the proper behaviour from managers and employees. Leadership can be an evolutionary process in companies. Business owners who provide leadership can transform an employee from a worker completing tasks to a valuable team member. Leadership skills can help change an employee’s mentality by instilling an ownership mind set. Employees who believe they have a direct owner-style relationship with the organization often find ways to improve their attitude and productivity.

By the end of this course, participants will be able to gain the following:

• Gain con?dence and assurance that you can handle your supervisory position.
• Develop your communication skills in listening, asking questions and giving feedback to employees.
• Develop a technique for making sure you give employees instructions that are clear and understood.
• Identify some techniques to deal with employee challenges such as squabbles, complaints, and laziness.
• Understand that management is nothing more than motivating other people.
• Apply goal setting in every single area of your life, including ?nancial, physical, personal development, relationships or spiritual growth.
• Enable employees to have a say in what tasks they perform and how they perform them - Job satisfaction and performance will increase exponentially.