Skills for Front Line Manager Training
Monday, February 23, 2026
Category:Leadership and Management
3
Days
Dubai
9:00am – 4:00pm
Introduction
The frontline managers are one of the closest to the business and the employees simultaneously. The majority of their time is spent with their teams as they are responsible for the overall performance by the team members which might include activities like sales, customer service, finance etc. Their team’s performance will eventually improve or deteriorate the organization’s overall performance so frontline managers are one of the most important pillars of any organization.
Objectives
Upon completing this Frontline Manager Training Program successfully, participants will be able to:
- Define real leadership and management in the organization
- Understand the importance of self-development to be a manager
- Learn the techniques to manage others, yourself, and your work environment
- Understand the significance of interpersonal skills in good leadership
- Apply the theories and techniques effectively to improve your leadership
- Motivate yourself and your team
- Communicate with your team effectively and will be open to receiving feedback from your team
Training Methodology
This Frontline Manager Training Program will comprise the following training methods:
- Lectures
- Seminars
- Presentations
- Activities
- Group Discussions
- Assignments
- Theories
- Case Studies
Like all our other training courses, this course also follows the ‘Do-Review-Learn-Apply model.
Organizational Impact
Companies who nominate their employees to participate in this Frontline Manager Training Program can benefit in the following ways:
- Less conflict among team members as a result of improved leadership skills
- Better communication in the organization by giving and receiving regular feedback
- Improved productivity due to enhanced self-awareness and better leadership
- Healthy team working and collaboration among team members will lead to better performance
- Performance appraisals can be addressed directly rather than in an indirect or biased manner
Personal Impact
Individuals who participate in this Frontline Manager Training Program can gain from it in the following ways:
- Gain a clear idea of your leadership style through enhanced self-awareness techniques
- Understand your team members and motivate them to perform better
- Learn to effectively give and receive feedback
- Improve your communication skills to resolve conflicts among your team members and handle difficult conversations
- Create a customised self-development plan to ensure your growth as a frontline manager
- Apply the knowledge and skills you learn, to develop your team’s performance and wellbeing, resulting in the overall growth of your organisation
This Frontline Manager Training Program would be suitable for:
- Current leaders
- Management professionals
- Frontline managers
- Team leaders
- Supervisors
- Line managers
- All aspiring leaders in any field
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