Service Development for Project Management
Monday, February 23, 2026
Category:Project Management
3
Days
Dubai
9:00am – 4:00pm
Introduction
Service development is a critical function for organisations looking to innovate and provide value to their customers. It involves the design, development, and implementation of new services, as well as the continuous improvement of existing ones. This Service Development for Project Management course provides participants with a comprehensive understanding of service development principles and how they integrate with project management processes. Participants will learn how to design customer-centric services, manage service-related projects, and ensure successful service delivery and performance.
Objectives
The objectives of this training course are to provide professionals with:
- An in-depth understanding of service development principles and their application in project management
- The skills to design, develop, and implement new services effectively
- Knowledge of service lifecycle management and its integration with project management processes
- Understanding of customer-centric service design and delivery
- Ability to manage service-related projects and ensure successful delivery
- Skills to measure and improve service performance
- Knowledge of emerging trends and technologies in service development
Training Methodology
This collaborative training course will comprise the following training methods: Lectures, Seminars & Presentations, Group Discussions, Assignments, Case Studies & Functional Exercises. Solid State Training follows the ‘Do-Review-Learn-Apply’ model.
Organizational Impact
Organisations will benefit from:
- More effective and customer-centric service development
- Improved success rate of service-related projects
- Enhanced service quality and performance
- Better alignment of service development with business goals
- Greater ability to innovate and stay competitive in the market
- Improved customer satisfaction and loyalty
Personal Impact
Professionals will benefit from this course in the following ways:
- Improved understanding of service development concepts and methodologies
- Enhanced ability to design and deliver customer-centric services
- Better skills to manage service-related projects successfully
- Increased capability to measure and improve service performance
- Greater understanding of the link between service development and business strategy
Who Should Attend?
- Project Managers and Team Leaders involved in service development projects
- Service Designers and Developers
- Product Managers and Business Analysts
- Operations Managers and Customer Experience Professionals
- Anyone responsible for designing and delivering services in their organisation
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