Upon completing this Sales and Customer Service Training Program successfully, participants will be able to:

• Know the importance of customer service
• Deliver good customer service and make it a revenue generator
• Deal with the complaints and find resolutions
• Create happy customers and retain them
• Make it easy to cross-sell and up-sell
• Identify buyer motives and close more sales
• Do compelling selling presentations
• Create a win-win approach with the customer
• Produce respect and genuine interest for the customer
• Create a solution-based pitch and understand the customer requirements

This collaborative sales and customer service training program will comprise of the following training methods: Presentations, Roleplays, Group Discussions, Lectures & Seminar Method, Assignments, Activities, Polls, Surveys, Whiteboard interaction, Case Studies & Functional Exercises. At Solid State Training, we use the ‘Do-Review-Learn-Apply’ model.

Companies who nominate their employees to participate in this Sales and Customer Service Skills Training Program can benefit in the following ways:

• Create good customer service and a personalized approach with a human touch
• The organization shows to the customers they are cared for through the ICARE model
• Considers an opportunity to grow their business
• Creates competent sales and customer service personnel
• Believes in a professional approach towards their customers
• Builds a strong knowledge of the company and products
• Increase the sales of the organization
• Is proactive in dealing with the conflicts and complaints of the consumers
• Employees will be responsible for connecting and partnering with the customer and create a win-win
• The organization will be known and recognised for going the extra mile to support the customer

Individuals who participate in this Sales and Customer Service Skills Training Program can gain from it in the following ways:

• Learn the top customer service skills and values
• Cultivate and Develop the attitude of respect and customer service
• Be a revenue generator for the organization by learning the right selling skills using customer service
• Proactively manage the needs of your customer
• Make your customer feel important and do it right the first time
• Learn to cross-sell and upsell to your customers
• Have a reduction in the complaints from customers and focus on customer satisfaction