Upon completing this Retail Customer Service Skills Training Program successfully, participants will be able to:

• Use a customer-focused approach
• Recognize the importance of customer service
• Identify the values required for excelling in customer service
• Empathize with the customer and understand his requirements
• Learn to be a proactive listener and gauge the understanding by using listening skills
• Interact with every customer using positive language
• Ask the right questions and know their need instead making suggestions
• Gauge the needs of each customer in a commendable way
• Use body language to showcase professionalism

This collaborative Retail Customer Service Skills Training Program will comprise of the following training methods: Presentations, Roleplays, Group Discussions, Lectures & Seminar Method, Assignments, Activities, Polls, Surveys, Whiteboard interaction, Case Studies & Functional Exercises, On the spot Coaching. At Solid State Training, we use the ‘Do-Review-Learn-Apply’ model.

Companies who nominate their employees to participate in this Retail Customer Service Skills Training Program can benefit in the following ways:

• Better feedback from the end-user
• Store loyalty like never before
• Improved interpersonal skills in their employees
• Employees will appear more professional towards customers
• Reduction in complaints from the customer
• The Retail brand would get more exposure through positive recommendations

Individuals who participate in this Retail Customer Service Skills Training Program can gain from it in the following ways:

• Identify your customer’s specific needs, meet and exceed them
• Understand the value and method of a genuine customer interaction
• Understand self as well as others as a measure towards collaborative conversation
• Identify what works best to bring out excellence in customer service
• Have reduction in the complaints from customers and focus on customer satisfaction