Retail Banking Training Course
Monday, February 23, 2026
Category:Banking, Investment & Insurance
3
Days
Dubai
9:00am – 4:00pm
Introduction
Retail banking, also known as consumer banking, provides financial services to individual consumers rather than large institutions. It is a highly competitive and evolving sector, driven by changing customer expectations and technological advancements. Success in retail banking requires a strong focus on customer service, product innovation, and operational efficiency.
This Solid State Training course will empower you with a comprehensive understanding of the retail banking business. You will learn about the various products and services, operational processes, sales strategies, and the impact of digital transformation. This course will equip you with the skills to excel in the dynamic world of retail banking.
Objectives
The key objective of this Retail Banking Training Course is to empower professionals to—
- understand the fundamentals of retail banking products and services
- analyse the retail banking business model and competitive landscape
- develop effective sales and service strategies for retail customers
- manage retail banking operations and risks
- leverage technology and digital channels in retail banking
- understand the regulatory environment and consumer protection laws
- enhance customer relationship management and retention
- drive profitability and growth in the retail banking segment
Training Methodology
Solid State Training uses a practical and interactive training methodology. The course is delivered by experienced retail bankers. It includes lectures, role-plays, case studies, and group discussions. Participants will analyse real-world retail banking scenarios and develop strategies for growth. This training follows the Do–Review–Learn–Apply Model.
Organizational Impact
Organisations whose professionals undertake this training course will benefit in the following ways:
- Increased sales and revenue from retail banking products
- Improved customer service and satisfaction
- Enhanced operational efficiency and reduced costs
- Better risk management and compliance
- Successful adoption of digital banking channels
- Stronger brand loyalty and market share
Personal Impact
Professionals opting for this training course will benefit in the following ways:
- Comprehensive knowledge of retail banking products and operations
- Enhanced sales and customer relationship skills
- Understanding of digital trends and technologies
- Ability to manage retail banking risks
- Career advancement opportunities in the banking sector
- Confidence to handle diverse customer needs
Retail bankers and branch managers, Relationship managers and sales staff, Customer service representatives in banks, Operations staff in retail banking, Product managers and marketing professionals in banks, Fintech professionals focusing on retail banking, Any other professional interested in the retail banking sector.
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