The main objective of this course is to empower professionals with:

• Knowledge of principles, trends, and practices related to modernization
• Experience with tools and techniques for e-Governance implementation
• Skill to handle new technologies and software under modernization initiatives
• Perspective to develop a strategy for modernizing public services
• Experience to solve current problems and overcome challenges via innovation

Training includes presentations, discussions, case studies, role-plays, group competitions, and assignments. It follows the Do–Review–Learn–Apply Model.

Organisations will benefit from:

• A more equipped workforce to manage public service modernization
• Better, faster, and more convenient services for citizens
• Optimal return on investment for reform efforts and funds
• Competitive advantage in the global market space

Professionals will derive:

• Increased capability to work in public, mixed, and private sectors
• Agility to undertake additional roles and responsibilities
• Skills to work with latest technologies for efficient output