The Central Objectives of this programme are as follows:

• Understand how to write effective business documents.
• Learn concepts and tools to increase the clarity of your written communication.
• Master techniques to build rapport with readers and keep their interest.
• Understand how to keep your writing professional.
• Learn proofreading tricks to avoid typical business writing mistakes.
• Receive input on your individual project to enhance and direct future improvement.

Designing Approach

Tailor-Made for Your Needs: Solid State Training Solutions works closely with every client as a long-term strategic partner. We conduct pre-training requirements process which includes collecting details of the registered delegates and conducting training needs analysis meetings to align the training solution with the client’s objectives.

Delivery Methodology

• Simulation – providing life-like scenarios through structured learning experiences and to improve business awareness and management skills.
• Role Play – acting-out situations in groups, under the supervision and feedback of a lead coach.
• Presentations, Videos and Video Recording – visual materials to support presentations of theory.
• Games – learning is fun with Solid State Training Solutions! Using a variety of tools and games to emphasize the learning experience.
• Discussions – use two-way communication between the trainer and the trainees to increase learning opportunities.
• Questionnaires – to gather information from the participants, attributed or anonymous, free-form questions and multiple-choice.
• Case Study Analysis – a key tool for such workshops, either individuals or groups review the materials provided to understand a key message and then present their findings to the other participants.

There are different forms of communication in business such as verbal, nonverbal and written. Each of these communication forms is significant. However, written communication usually requires more thought and effort. Writing must be concise, informative and easy to read as both an informative and instructional tool. The importance of written communication in business is evident by the plethora of forms, manuals and materials that companies publish each day.

By the end of this course, participants will be able to gain the following:

• Write concise, error-free business documents.
• Organize your documents with your readers’ interests in mind.
• Construct reader-friendly layouts to highlight important information.
• Eliminate clutter from your writing.
• Choose the most appropriate tone for your audience.
• Apply correct grammar and punctuation.
• Create sentences that grab and hold your reader’s attention.
• Ensure that key messages stand out in the body of your writing.