Performance Management System in Government and Accountability of Public Officers
Monday, February 23, 2026
Category:Public Sector Management
3
Days
Dubai
9:00am – 4:00pm
Introduction
Major reforms in public sector organisations are being driven by demands for high-quality services. Robust performance management identifies priorities and focuses efforts in the right direction, connecting individual effort to personal and organizational success. While defining metrics in the public sector is difficult due to political interference and internal resistance, this course provides strategies to improve accountability across levels to ensure better public service delivery.
Objectives
The main objective of this course is to empower professionals with:
- Understanding of performance management systems to increase public sector performance
- Knowledge to identify correct performance indicators and set realistic targets
- Strategies to engage employees and build accountability towards work and citizens
- Capabilities to positively impact public quality of life via efficient services
- Exposure to upskill self and others for a promising career in public services
Training Methodology
Training includes audio/video presentations, group debates, activities, role-plays, and experiential learning. It follows the Do–Review–Learn–Apply Model.
Organizational Impact
Organisations will benefit from:
- Systems to track performance and identify training needs
- A more equipped, high-performing, and engaged workforce
- Smarter and more accountable public sector professionals
- Greater customer satisfaction and performance-driven culture
Personal Impact
Professionals will derive:
- Platforms to perform optimally and create upskilling opportunities
- Skills to handle additional responsibilities in their domain
- Clearer growth paths fostering faster career progression
Who Should Attend?
- Top management officials needing to develop suited performance systems
- Investors needing assurance of a firm’s delivery function
- HR directors creating value-based, accountability-focused work cultures
- Public sector professionals wishing to manage self or team performance
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