The Central Objectives of this programme are as follows:

• Learn how to self-manage to become more effective and efficient.
• Practice assertive verbal and non-verbal communication for best results.
• Explore ways to negotiate effectively using listening and questioning skills.
• Understand the importance of professional presence on the job.
• Identify ways to manage the performance of administrative staff and to manage your boss.
• Master techniques to plan and manage workload effectively and achieve objectives.
• Understand and apply time management and prioritisation techniques effectively.
• Familiarity with different methods of filing, their advantages and disadvantages.
• Learn how to recognise and manage conflict to achieve greater productivity.
• Develop problem-solving skills to increase your effectiveness and value in your team.

Designing Approach

Tailor-Made for Your Needs: Solid State Training Solutions works closely with every client as a long-term strategic partner. We conduct pre-training requirements process which includes collecting details of the registered delegates and conducting training needs analysis meetings to align the training solution with the client’s objectives.

Delivery Methodology

• Simulation – providing life-like scenarios through structured learning experiences and to improve business awareness and management skills.
• Role Play – acting-out situations in groups, under the supervision and feedback of a lead coach.
• Presentations, Videos and Video Recording – visual materials to support presentations of theory.
• Games – learning is fun with Solid State Training Solutions! Using a variety of tools and games to emphasize the learning experience.
• Discussions – use two-way communication between the trainer and the trainees to increase learning opportunities.
• Questionnaires – to gather information from the participants, attributed or anonymous, free-form questions and multiple-choice.
• Case Study Analysis – a key tool for such workshops, either individuals or groups review the materials provided to understand a key message and then present their findings to the other participants.

Employees who attend this training seminar will add value to their organisation by being empowered to implement the following skills:

• A more proactive outlook.
• Increased creativity and productivity.
• Motivation and customer focus.
• Reduced absenteeism through an ability to manage and reduce stress.
• Increased self-awareness and interpersonal skills.
• Better time management.

By the end of this course, participants will be able to gain the following:

• Gain practical skills and knowledge to improve the overall administration within your office, or organization.
• Understand what makes a good administrator.
• Plan and prioritise time and activities.
• Deal successfully with colleagues and customers.