This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence without authority and improve quality of relationships and productivity.

• Understand the significance of Emotional Intelligence in communication and how it can highly affect your relationships.
• Build and leverage your communication skills with Social Intelligence.
• Communicate with assertiveness.
• Apply proven skills to communicate effectively and develop your network.
• Enhance listening skills to avoid misunderstanding.
• Understand the different personality types and learn how to deal with each.
• Get results working with different and challenging personalities.
• Acquire flexibility to gain collaboration with your team.
• Eliminate communication roadblocks.
• Deliver constructive feedback to ensure successful outcomes and results.
• Exercise empathy and understand the perspective of others.

Designing Approach

Tailor-Made for Your Needs: Solid State Training Solutions works closely with every client as a long-term strategic partner. We conduct pre-training requirements process which includes collecting details of the registered delegates and conducting training needs analysis meetings to align the training solution with the client’s objectives.

Delivery Methodology

• Simulation – providing life-like scenarios through structured learning experiences and to improve business awareness and management skills.
• Role Play – acting-out situations in groups, under the supervision and feedback of a lead coach.
• Presentations, Videos and Video Recording – visual materials to support presentations of theory.
• Games – learning is fun with Solid State Training Solutions! Using a variety of tools and games to emphasize the learning experience.
• Discussions – use two-way communication between the trainer and the trainees to increase learning opportunities.
• Questionnaires – to gather information from the participants, attributed or anonymous, free-form questions and multiple-choice.
• Case Study Analysis – a key tool for such workshops, either individuals or groups review the materials provided to understand a key message and then present their findings to the other participants.

Effective Communication is critical to any organization and it can help in many ways. In fact, communication plays a role in product development, customer relations, and employee management - virtually every facet of a business operations. Employees are a key audience because they often serve as the conduit to other audiences. If employees are informed and engaged, communications with other constituencies are likely to be strong as well.

Effective Communications help establish clear expectations for employees and perhaps, surprisingly, for customers as well. For employees, clear expectations will convey how their performance will impact the company and give them an indication of what they need to do to achieve positive feedback. 

Participants will be able to evaluate their strengths and weaknesses in communication, and enhance their current level of Emotional Intelligence. Participants will also understand and manage their emotions and how it affects others; overcome personal beliefs that might be holding them back; improve personal and professional relationships through interpersonal mastery; reduce stress and increase productivity through constructive use of emotions; empathize and respect different cultures and overcome any communication barriers; and finally, be able to decode language cues and read between the lines.