By the end of the Interpersonal Communication and People Skills Training Course, participants will be able to:

• Demonstrate their skill to communicate around different work cultures
• Constructively manage criticism and appropriately respond to it
• Handle different behavioural cycles and personality types among individuals
• Build a positive connection by building a better rapport
• Use the tools of influence and persuasion while communicating and trading with others
• Analyse and build upon self-interpersonal skills and style
• Increase self-confidence in handling disputes and criticism in difficult settings
• Handle with influence awkward situations in a graceful manner
• Prepare tools and checklists for the obstacles confronted when working with difficult personalities
• Learn the use of effective first impressions during meetings
• Make to improve on your body language, communication, and listening skills
• Learn to manage stress and stressful work conditions and situations
• Understanding the Why and How of people behaving and reacting to others
• Demonstrate a greater level of personal control and increased positive results

This Interpersonal Communication and People Skills Training Course employs a dynamic blend of instructional approaches designed to maximize both knowledge retention and practical application: Discussions, Case studies, Role-plays, Other methods of training. The program structure features a very interactive approach, and involvement of participants is greatly encouraged throughout the facilitation. There will be best practice sharing and practical implementation of the learnings during the program. Solid State Training follows the Do–Review–Learn–Apply Model for all our training programs to meet participants’ learning objectives.

Organizations whose professionals undertake this course will benefit in the following ways:

• Skilled employees allowing and discussing co-workers to share their work-related issues
• Recognition within colleagues for the work accomplished
• Enhanced business communication process that works internally
• Eased pressure of managing people for management
• Noticeable effect on Sales as employees are more presentable before customers and clients
• Ease in conflict resolution as employees build more understanding
• Managers and Leaders with knowledge and skills to take just and constructive actions
• Easier alignment of vision and objectives between employees and the organization
• Better process of cascading initiatives and engagements throughout the workforce due to improved coordination
• Better involvement among leaders and employees in contributing to business ideas and processes
• Increased trust among employees
• Promoted team building among departments
• Strengthened trustworthiness and enhanced customer satisfaction
• Ability to have well-structured and shorter business meetings and discussions

Professionals attending this course will benefit in the following ways:

• Skilled in understanding people issues and be a problem-solver
• Earn respect among people they communicate and deal with
• Become a better leader with better interactions
• Become knowledgeable at managing relationships
• Develop a clear mindset towards setbacks and failures
• Build a strong connection in their social life and within the community as a whole
• Better understandings and looked up to provide sound judgments
• Learn to persuade and influence their audience with their communication and body language
• Being knowledgeable with behaviours and personality types, enabling them to read through people’s thoughts and motives