International Social Security Association (ISSA) Guidelines
Monday, February 23, 2026
Category:Banking, Investment & Insurance
3
Days
Dubai
9:00am – 4:00pm
Introduction
The International Social Security Association (ISSA) provides comprehensive guidelines that serve as professional standards for social security administration. These guidelines cover key areas such as governance, service quality, contribution collection, and ICT. Adopting these guidelines helps institutions improve their performance, efficiency, and sustainability.
This Solid State Training course will provide you with a thorough understanding of the ISSA Guidelines and how to apply them within your institution. You will explore best practices in social security administration and learn how to use the guidelines to drive organisational excellence and better serve beneficiaries.
Objectives
The key objective of this ISSA Guidelines training course is to empower professionals to—
- understand the International Social Security Association (ISSA) and its role
- gain a comprehensive overview of the various ISSA Guidelines for social security administration
- apply ISSA Guidelines to improve governance, administration, and service delivery
- enhance the quality, accuracy, and integrity of social security services
- implement best practices in contribution collection, ICT, and error/evasion control
- promote good governance and leadership in social security institutions
- develop strategies for extending social security coverage
- benchmark organisational performance against international standards
Training Methodology
Solid State Training delivers this course using a practical, workshop-style approach. The training is conducted by experts familiar with ISSA standards. Participants will review specific guidelines relevant to their roles, conduct self-assessments, and develop action plans. Case studies of institutions that have successfully implemented ISSA Guidelines will be shared. This training follows the Do–Review–Learn–Apply Model.
Organizational Impact
Organisations whose professionals undertake this training course will benefit in the following ways:
- Alignment with international best practices and standards
- Improved governance, transparency, and accountability
- Enhanced service delivery and beneficiary satisfaction
- Increased efficiency in contribution collection and operations
- Better management of ICT and operational risks
- Recognition as a leading social security institution
Personal Impact
Professionals opting for this training course will benefit in the following ways:
- Deep knowledge of ISSA Guidelines and standards
- Ability to assess and improve organisational processes
- Enhanced leadership and management skills in social security
- Understanding of global trends in social protection
- Capacity to drive change and modernisation
- Professional recognition and career development
Senior managers and administrators of social security institutions, Board members and trustees of social security funds, Policymakers in ministries of labour and social welfare, ICT managers and operational heads in social security agencies, Auditors and compliance officers in social security, Consultants and advisors to social security schemes, Any other professional involved in social security administration.
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