Internal Customer Service Training Course
Monday, February 23, 2026
Category:Customer Service
3
Days
Dubai
9:00am – 4:00pm
Introduction
Richard Branson quoted, “Take care of your employees, and they will take care of your business”. What he really meant was to engage with your internal customers and keep them happy in order to engage the workforce and get the business going. Communication and Collaboration are the key ingredients of getting the task done well in an organization.
This Solid State Training course will empower you with the opportunity to develop and enhance the internal customer service skills of going the extra mile which is critical for the internal customer. In the Internal Customer Service Training Course, we focus on building teams with members in the organization who work together as one big team.
Objectives
Upon completing this Internal Customer Service Training Program successfully, participants will be able to:
- Know the importance of internal customer service
- Deliver good internal customer service and create better relationships
- Have a better environment to work together
- Have a collaborative approach
- Have reduced complaints and ego hassles with other members
- Assertively communicate and create a win-win situation
- Create happy internal customers in the organization
Training Methodology
The collaborative internal customer service training course will comprise of the following training methods: Presentations, Role plays, Group Discussions, Lectures & Seminar Method, Assignments, Activities, Polls, Surveys, Whiteboard interaction, Case Studies & Functional Exercises. At Solid State Training, we use the ‘Do-Review-Learn-Apply’ model.
Organizational Impact
Companies who nominate their employees to participate in this Internal Customer Service Skills Training Program can benefit in the following ways:
- Create collaboration and teamwork within the teams
- Ensure communication is effective and concepts are explained with great clarity
- Have the employees interact with compassion and empathy
- Learn to be proactive towards other requirements and support each other
- Support the team members to understand the importance of their internal customer
- Understand how impactful it is to work with a dissatisfied internal customer
- Decide how quickly the profits can increase when there is right communication, teamwork and collaboration in teams
- Build a win-win within the teams
Personal Impact
Individuals who participate in this Internal Customer Service Skills Training Program can gain from it in the following ways:
- Learn the value of respect and compassion for peers and self
- Develop communication skills and assertiveness
- Proactively complete tasks and support peers
- Get task completed within the deadline with the support of team members
- Have team members say a yes-yes immediately to work with you
- To give constructive feedback and empathise with team members
- Learn ways for exceptional internal customer service which is based on interdepartmental communication and cooperation
This Internal Customer Service Training Program would be suitable for anyone who is interested in working towards enhancing productivity and growth. If you are someone who interacts with other individuals in the organization and share work goals, then this program is definitely for you.
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