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Training Details
How to Provide Excellent Customer Service
Saturday, December 28, 2024
Category:Customer Service
2
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Dubai
9:00am – 4:00pm
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Course Brochure
Introduction
Objectives
An overview of what 'customer service excellence' means to you and your customers
Understand how Emotional Intelligence (EQ) can give you a customer service edge
Identify personal strengths and blind spots and how they impact your customers
Explore reasons for spending more on valuable customers (no more one-size-fits-all)
Learn how to motivate and maintain morale in front-line customer service teams
Identify EQ best practices for managing different situations, including complaints
Learn how to measure how well customer service objectives are being achieved
Confirm how the EQ approach can lead to long and profitable customer relationships
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Course Brochure
2024-12-28
Dubai
AED:
3,398
Sections Heads & Middle Managers
Customer Service Team Leaders
Customer-facing Team Members
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