The main objective of this course is to empower public sector professionals with:

• An overall understanding of governance in the public sector and related challenges
• Ability to pre-empt challenges and keep handy the solutions thereof
• Multiple options to ensure service delivery is not hampered
• The skill to identify gaps and undertake improvement initiatives
• The capability to engage citizens in governance reform
• Potential to play an active part in reforming public sector governance
• Experience to bring about more transparency and accountability

The course content is customised depending on the background of the participants. It involves presentations, discussions, group activities, assignments, competitions, and role-plays. It follows the Do–Review–Learn–Apply Model.

Organisations will benefit from:

• Greater transparency, ownership, and accountability
• Higher quality and efficiency in public services impacting society positively
• Improved risk management to mitigate corruption
• Tangible outcomes like cost reduction and faster service delivery

Professionals will derive:

• Greater understanding of end-to-end governance
• Increased agility to take on higher roles
• Higher capabilities fostering faster growth and progression