The main objective of this course is to empower public sector professionals with:

• The necessary understanding of standard setting in public services
• The capability to drive the setting of standards for various aspects of the organisation
• Adequate skill to ensure standard implementation and audit adherence
• Exposure and information to review standards and make relevant changes
• Experience to undertake additional roles concerning standard-setting
• A sense of pride in delivering consistently high-quality services to citizens

Training is administered in a form that encourages active participation. It includes engaging lectures, discussions, in-depth case studies, and assignments. Practical challenges related to ethical and financial standards are thoroughly discussed. It follows the Do–Review–Learn–Apply Model.

Organisations will benefit from:

• Workforce equipped to help set standards and adherence guidelines
• Consistent behavior, processes, and service quality
• Disciplined, defined, and streamlined operations across all departments
• Reduced risk of corruption and manipulation
• Tangible cost reduction and faster service delivery

Professionals will derive:

• Increased knowledge about standard setting principles
• Skill to understand external compliance requirements
• Sense of pride to be able to contribute to citizen quality of life