Learn how to win over customers in the first 30 seconds on the phone, Understand how to manage your own state and reflect your positive state on customers, Master questioning and listening skills to make clients feel safe and ensure satisfaction, Obtain linguistic tools and vocal techniques to build common ground and rapport, Explore ways to tap the motives and hidden psychological needs of customers, Identify ways to negotiate effectively for win-win outcomes, Master objection handling and deal skilfully with difficult or challenging customers.