The Central Objectives of this programme are as follows:

• Understand the different personality types, strengths and blind spots and learn how to deal with each effectively.
• Understand the Communication Process and apply Key Principles to influence others.
• Understand Emotional Intelligence and its impact on communication.
  • Self-Awareness: Managing Emotions & Self Confidence
  • Self-Expression: Expressing Emotions & Assertiveness
  • Interpersonal: Empathy & Building Rapport
  • Decision Making: Problem Solving & Impulse Control
  • Stress Management: Flexibility & Adaptability
• Build and leverage your communication skills with Social Intelligence.
• Gain confidence and overcome common nervousness and public speaking jitters with ease.
• Use Emotional Intelligence to enhance presentations and public speaking.

Designing Approach

Tailor-Made for Your Needs: Solid State Training Solutions works closely with every client as a long-term strategic partner. We conduct pre-training requirements process which includes collecting details of the registered delegates and conducting training needs analysis meetings to align the training solution with the client’s objectives.

Delivery Methodology

• Simulation – providing life-like scenarios through structured learning experiences and to improve business awareness and management skills.
• Role Play – acting-out situations in groups, under the supervision and feedback of a lead coach.
• Presentations, Videos and Video Recording – visual materials to support presentations of theory.
• Games – learning is fun with Solid State Training Solutions! Using a variety of tools and games to emphasize the learning experience.
• Discussions – use two-way communication between the trainer and the trainees to increase learning opportunities.
• Questionnaires – to gather information from the participants, attributed or anonymous, free-form questions and multiple-choice.
• Case Study Analysis – a key tool for such workshops, either individuals or groups review the materials provided to understand a key message and then present their findings to the other participants.

Emotional intelligence augments positive work attitudes, altruistic behaviour and work outcomes, and moderates the effect of work-family conflict on career commitment.

By the end of this course, participants will be able to gain the following:

• Have a clear understanding of what is meant by ‘Emotional Intelligence’ (EI) and its component disciplines.
• Have an indication of our current ability in each component discipline.
• Have a clear understanding of the relevance of EI and its practical application in all aspects of everyday communication.
• Have an increased Self-Awareness and understanding of our personal impact on others.
• A toolkit of techniques to raise ability in communication and emotional intelligence coupled with an awareness of the benefits of doing so and a personal plan of action.