E-Government and E-Governance: Digital Government in Public Service Course
Monday, February 23, 2026
Category:Public Sector Management
3
Days
Dubai
9:00am – 4:00pm
Introduction
Society is becoming increasingly tech-savvy and with it rises the need for e-governance. E-government uses information and communication technologies to improve activities of public sector organisations and uses technology for economic development. Introducing e-governance is not an easy task; organisations need to re-engineer processes, upskill employees, and assess infrastructure. This course gives the necessary perspective to successfully implement and manage digitisation within your organisation.
Objectives
The main objective of this course is to empower public sector professionals with:
- In-depth understanding of all principles, processes and steps related to e-governance and its introduction in a public sector organisation
- Perspective to strategize and identify the type and style of e-governance to be introduced in one’s organisation, depending on culture, values and goals
- The necessary skill and capabilities to work with the most updated and advanced technologies
- Experience and exposure to identify and overcome current challenges being faced by one’s organisation
- The ability to make the best use of available technologies to make one’s organisation competitive and provide the best and most convenient services to citizens
- The complete skillset necessary for one to remain competitive in the rapidly evolving public sector space
Training Methodology
The training is delivered in person and fosters active participation. It is customizable based on skill and role levels and includes presentations, discussions, role-plays, and competitions. It follows the Do–Review–Learn–Apply Model.
Organizational Impact
Organisations will benefit from:
- Competitive advantage through e-governance ideas and actions
- Skilled workforce to strategise and implement with little risk of failure
- Reduced ongoing training costs and lower attrition
- Reduced human error and higher customer satisfaction
Personal Impact
Professionals will derive:
- In-depth understanding of e-governance implementation
- Greater knowledge of latest technologies
- Competency to work in any organisation using advanced technologies
Who Should Attend?
- Senior members of an organisation (Directors, Board Members, etc.)
- Investors and shareholders interested in a firm’s delivery and function
- HR professionals responsible for creating a performance-driven, technologically skilled work culture
- Auditors ensuring transparency and integrity during and after digitisation
- Any other personnel of public services who would be part of e-governance functioning
- Non-public sector professionals interested in e-governance and digitisation of services
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