The objectives of this Difficult and Crucial Conversations Training Course are:

• Counter challenging conversations with confidence and skill
• Identify the right time and place for having critical conversations
• Learn how to Speak assertively
• Suspend judgements for better understanding
• Engage in effective conversations that resolve tough challenges
• Have healthy and respectful discussions
• Demonstrate respect in such discussions

We at Solid State Training, provide step-by-step practical solutions to the challenges you face during difficult and crucial conversations. A highly interactive presentation will include simulation exercises, management games, paper-pencil exercises, activities, role plays, videos, real-life situations, case-studies etc. You will get an opportunity to explore unique solutions to your work-related challenges with industry experts and participants. Solid State Training follows the methodology of ‘Do-Review-Learn-Apply’.

The corporates and the business units will benefit as follows:

• Increase in the levels of performance and excellence in service
• Reduction in personal biases which get involved during crucial conversations
• Create awareness about how to be result-oriented while having challenging conversations
• Result in more collaborative solutions
• Stay agile in changing circumstances

Participants attending the Difficult and Crucial Conversations Training Course, will benefit as follows:

• Learn the communication skills of top performers
• Understand why most of us avoid conflict and difficult conversations at work
• Learn the importance of trust and how to build trust
• Build strong communication skills
• Improved ability to resolve conflicts
• Envisage how to master emotions to attack problems – not people
• Know how to deal with difficult and hostile people