The main objective of this training course is to provide professionals with:

• A thorough understanding of design thinking principles and the human-centered design process
• The skills to apply design thinking tools and techniques to solve complex business problems
• Knowledge of how to foster a culture of innovation and creativity within teams
• Understanding of empathy mapping and customer journey mapping techniques
• Ability to facilitate ideation sessions and prototype innovative solutions
• Skills to test and iterate on solutions based on user feedback
• Knowledge of how to integrate design thinking with other business processes

This collaborative training course will comprise the following training methods: Lectures, Seminars & Presentations, Group Discussions, Assignments, Case Studies & Functional Exercises. Solid State Training follows the ‘Do-Review-Learn-Apply’ model.

Organisations will benefit from:

• A more innovative and creative workforce
• Improved success rate of new products and services
• Greater customer satisfaction through user-centric design
• Faster and more cost-effective problem-solving
• Enhanced collaboration across multidisciplinary teams
• Improved organizational agility and competitiveness

Professionals will benefit from this course in the following ways:

• Improved problem-solving and critical thinking skills
• Enhanced ability to develop innovative and user-centric products/services
• Better skills to facilitate collaborative innovation sessions
• Increased capability to prototype and test ideas quickly and effectively