Debt Collection, Recovery, Negotiation and Credit Control Management
Monday, February 23, 2026
Category:Banking, Investment & Insurance
3
Days
Dubai
9:00am – 4:00pm
Introduction
Effective credit control and debt collection are vital for the financial health and survival of any business. Poor management of receivables can lead to cash flow problems and even insolvency. This course is designed to equip professionals with the skills and techniques required to manage credit effectively, recover debts promptly, and negotiate successful settlements.
This Solid State Training course will empower you with practical strategies for debt collection and recovery. You will learn how to assess credit risk, set appropriate credit limits, and use negotiation skills to recover outstanding debts while preserving customer relationships.
Objectives
The key objective of this training course is to empower professionals to—
- understand the principles and best practices of credit control and debt collection
- develop effective debt recovery strategies and policies
- enhance negotiation skills to recover debts while maintaining customer relationships
- utilise legal and other remedies for debt recovery
- manage the credit control function effectively
- analyse the financial health of customers to minimize bad debts
- improve cash flow through efficient receivables management
- deal with difficult debtors and handle objections effectively
Training Methodology
Solid State Training uses a practical and interactive training methodology. The course is delivered by experienced practitioners using a combination of lectures, role-plays, case studies, and group discussions. The training is customised to the needs of the participants and follows the Do–Review–Learn–Apply Model.
Organizational Impact
Organisations whose professionals undertake this training course will benefit in the following ways:
- Improved cash flow and working capital management
- Reduction in bad debts and write-offs
- More effective credit control policies and procedures
- Enhanced negotiation skills of staff
- Better customer relationships through professional debt collection
- Lower legal costs associated with debt recovery
Personal Impact
Professionals opting for this training course will benefit in the following ways:
- Enhanced skills in credit control and debt collection
- Improved negotiation and communication skills
- Greater confidence in dealing with debtors
- Better understanding of legal remedies for debt recovery
- Ability to contribute to the financial health of the organisation
- Career advancement opportunities in credit management
Credit controllers and collection agents, Finance managers and supervisors, Accounts receivable staff, Sales and marketing professionals involved in credit terms, Legal professionals dealing with debt recovery, Business owners and entrepreneurs, Any other professional interested in credit management and debt recovery.
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