Dealing with Difficult Customers Training Course
Monday, February 23, 2026
Category:Customer Service
3
Days
Dubai
9:00am – 4:00pm
Introduction
Handling difficult customers can be very tricky, where we need to gauge what is the exact requirement of the customer and then accordingly customize our interaction with them. Regardless of the medium of communication we use, it becomes important to convert unhappy customers to loyal ones. This advanced Solid State Training course will empower you with new abilities in customer service.
This dealing with difficult customers training course equips you to work through a strategy of enhancing customer service skills, understanding the customer’s requirements, customizing to their needs and creating customer retention. This program supports in being able to deal with the customers questions, and converting the difficult interactions into successful ones.
Objectives
Upon completing this Dealing with Difficult Customers Training Course successfully, participants will be able to:
- Identify their approach towards difficult customers
- Use a customer centric approach
- Know the different types of customers
- Convert the difficult and challenging customers into successful ones
- Empathize with the customer and understand his requirements
- Learn to be a proactive listener and gauge the understanding by using listening skills
- Build credibility in their body language and language skills
- Interact with customers elegantly, even in a situation of conflict
- Gauge, meet and exceed customer expectations
Training Methodology
This dealing with difficult customers training course will comprise of the following training methods: Presentations, Role plays, Group Discussions, Lectures & Seminar Method, Assignments, Activities, Polls, Surveys, Whiteboard interaction, Case Studies & Functional Exercises, On the spot Coaching. At Solid State Training, we use the ‘Do-Review-Learn-Apply’ model.
Organizational Impact
Organisations who nominate their employees to participate in this Dealing with Difficult Customers Training can benefit in the following ways:
- Gain higher customer satisfaction (C-SAT) ratings for the organisation
- Have the employees create trust credibility and respect with the customer
- Have the employees build rapport with the customers and enhance their interpersonal skills
- Use Customer Centric responses when interacting with the customer
- Be able to deal with the difficult customers in a successful manner
- Organisation will be known for going the extra mile to support the customer
Personal Impact
Individuals who participate in this Dealing with difficult customers training course can gain from it in the following ways:
- Understand the different kinds of customers
- Know your customer and find out their needs
- Deal with difficult customers and turn them into successful interactions
- Achieve an overall reduction in the complaints
- Get a detailed insight into all aspects of communication skills
- Excel in the customer interactions
This Dealing with Difficult Customers Training Course is for anyone who deals directly with customers and customers escalations. Whether you are from the sales or the service field, this course will be appropriate for you. This program is also suitable for managers who train their teams to interact with customers and assist them in dealing with difficult customers.
Registration Information Required
x
Required!
Course Brochure Request
x
Apply for Corporate Inquiries
x
Required!