Customer Service Training for Government Employees
Monday, February 23, 2026
Category:Customer Service
3
Days
Dubai
9:00am – 4:00pm
Introduction
Every organisation must maintain relationships with their customers and treat them exceptionally well. It is very important for any organisation to care for their end-users, to be recommended in their line of businesses, long-term. In this customer service training for government employees, we will look at different aspects of empathy, which are important at all times.
This Solid State training course will empower you with the ability to grow and better customer service skills, helping you go the extra mile, every time. This program empowers you to build on your ability to sense the customer’s needs, what they require and how to address their pain areas and thereby increase the customer satisfaction index.
Objectives
Upon completing this Customer Service Training for Govt. Employees Training Program successfully, participants will be able to:
- Use a customer focused approach in all situations
- Recognize the importance and value of commendable customer service
- Become an empathetic and proactive listener
- Build Rapport with the customer and create a partnership
- Interact using good communication skills
- Ask questions using the Questioning Model
- Disagree in an agreeable manner and create respect in the interaction
- Understand and exceed customer expectations
Training Methodology
The collaborative Customer Service Training for Government Employees Training Program will comprise of the following training methods: Presentations, Role plays, Group Discussions, Lectures & Seminar Method, Assignments, Activities, Polls, Surveys, Whiteboard interaction, Case Studies & Functional Exercises. At Solid State training, we use the ‘Do-Review-Learn-Apply’ model.
Organizational Impact
Government organisations who nominate their employees to participate in this Customer Service Training for Government Employees Training Program can benefit in the following ways:
- Gain better results in customer service parameters
- Build the trust credibility respect with the customer
- Build inter personal skills in their employees
- Employees will be more professional in customer interaction
- Reduction in complaints from the customer
- Customers will look at the organisation as a brand
- Organisation will be known for being exceptional in their attitude of service
Personal Impact
Individuals who participate in this Customer Service Training for Government Employees Training Program can gain from it in the following ways:
- Understanding the customer and customer expectations
- Create their trust credibility and respect with the customers
- Demonstrate themselves as a brand
- Deal with the disagreements in an agreeable manner
- Create a partnership with the customers
- Learn the essence of customer focused interactions
- Build Rapport with the customer and create a relationship
- Excel in their relationships with the customers
Government / Public Sector Officials, Administrators in a Government role, Government employees, Customer-facing teams working in the Public Sector, Executives in a government job, Government officials in a supervisory role.
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