Customer service manager training course aims to fulfil following objectives:

• Develop a thorough understanding of customer service and its importance to the organization
• Grow deep acumen regarding customer behaviour and timely provide dynamic service with changing behaviour
• Ensure customer retention through complete customer satisfaction
• Identify and tap various opportunities resulting from repeat sales such as upselling, cross-selling
• Foster a long-lasting relationship with customers that adds value to the organization
• Amplify brand image of organization with enhanced customer support
• Making better profits as customers tend to pay more for better experience and support

Training Methodology includes: Interactive sessions and lectures, Presentations, Management games, Role playing/modelling, Case studies, Group discussions, Problem solving sessions. Solid State Training follows the ‘Do-Review-Learn-Apply’ model.

Upon successful completion of the Customer Service Manager Training Course, participants shall be able to benefit their organization in following ways:

• Better customer retention as customers receiving responsive service tend to return for more business
• Enhance the company’s reputation as well-trained customer service managers are more adept at handling customers in different situations
• Provide the organization with a dynamic customer service manpower that appreciates diversity of the customer base
• Build a durable and sustainable relationship with company’s customers and understanding their importance as essential stakeholders
• Develop various strategies and ways on providing customer service through non-traditional modes such as electronic media, social media
• Generate positive word-of-mouth recommendations from current customers regarding responsive customer service hence attracting more customers

Successful completion of the Customer Service Manager Training Course, will benefit the participants at a personal level in the following manner:

• Develop adequate communication skills needed while interacting with customers. This consists of written, verbal and non-verbal communication
• Acquire skills needed to handle distressed and upset customers
• Inculcate better stress management habits
• Develop critical thinking skills that allows participants to make insightful decisions
• Cultivate a dynamic skill-set and professional stance that will let participants manage different customer queries at once