Customer Service Management Training Course
Monday, February 23, 2026
Category:Customer Service
3
Days
Dubai
9:00am – 4:00pm
Introduction
Customer service is no longer limited to only being polite to customers. It has a much wider scope and requires actively dealing with both potential and confirmed customers in a manner that would result in repeated sales. Solid State Training Talents’ Customer Service Management Training Course appreciates that customer service has become an elemental part of companies in today’s marketing era with the majority of firms turning into customer-centric organizations.
This course aims to train employees such that they are well equipped to meet customer needs. Customer service management requires segregating customers on the basis of the customer lifecycle, analysing customer data to provide services most valuable to them and developing long-lasting customer relationships. If done correctly, customer service management results in word-of-mouth marketing and customer retention which ultimately drives company sales.
Objectives
Upon successful completion of the ‘Customer service management training course’, the participant shall be able to:
- Develop skills for generating customer satisfaction and customer loyalty
- Understand the importance of customer follow-up and feedback
- Convert prospects into customers and cultivate a long-lasting relationship with them
- Utilize various metrics and tools such as customer lifetime value, churn rate, customer service satisfaction rate, etc.
- Inculcate persuasive communication skills
- Learn to effectively resolve customer complaints
- Successfully retain customers and achieve repeated sales from them
Training Methodology
Solid State Training follows the ‘Do-Review-Learn-Apply’ model. Training methodology includes: Interactive lectures, Case studies, Group Discussions, Problem solving sessions, Management Games, Role playing/modelling, Presentations.
Organizational Impact
Participants who successfully complete the Customer Service Management training course will benefit their organization in the following manner:
- Help in driving up sales through customer retention
- Develop competitive edge in the industry through differentiated customer service
- Help cost-cutting through lowering the cost of acquisition of customers
- Instil brand recognition in the market
- Develop customer advocacy
- Increased word-of-mouth marketing from satisfied customers
Personal Impact
Successful completion of the course shall benefit participants in the following ways:
- Cultivate a dynamic and adaptable attitude as the needs of customers differ from person to person
- Develop positive and persuasive speaking skills
- Acquire the ability to emotionally connect with the customer
- Learn the ability to use various marketing metrics and analytics
Senior marketing managers/Marketing heads, B2B marketers, Sales professionals, Sales analysts, Aspiring marketing and sales professionals, Relationship managers, Start-up founders, entrepreneurs.
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