Customer Retention and Loyalty Training Program
Monday, February 23, 2026
Category:Customer Service
3
Days
Dubai
9:00am – 4:00pm
Introduction
You are a business or part of one, then you surely, interact with customers. Their retention and loyalty are something that for sure is something you will think of! Let us make a statement here, customer retention for sure can transform your business. It is a mission for many organisations.
Developing impactful customer retention and loyalty strategies is on the mind of every brand. Winning a customer and retaining them is on the dream list of every sale and service person. This Customer Retention and Loyalty Training Program from Solid State Training will dually empower you. Firstly, with the opportunity to hone your abilities innately. Secondly, it will help you enhance your customer service skills in going the extra mile for the customer.
Objectives
Upon completing this Customer Retention and Loyalty Training Program successfully, participants will be able to:
- Enhance the customer satisfaction
- Empathize with the customer and understand his requirements
- Identify the values required for excelling in customer service
- Recognize the importance of customer service – Use a customer-focused approach
- Increase customer retention and loyalty
- Build a customer loyalty strategy to increase profits
- Analyse customer behaviours and have a high-level customer satisfaction index
- Develop customer loyalty strategy and customize it to fit the requirement
- Understand the nature of customer loyalty and apply it in relationships
Training Methodology
This collaborative Customer Retention and Loyalty Training Program will comprise of the following training methods: Presentations, Roleplays, Group Discussions, Lectures & Seminar Method, Assignments, Activities, Polls, Surveys, Whiteboard interaction, Case Studies & Functional Exercises, On the spot Coaching. The program structure is a detailed and interactive session, following a two-way communication.
Organizational Impact
Companies who nominate their employees to participate in this Customer Retention and Loyalty Training Program can benefit in the following ways:
- Gain better feedback from the end-user of their products and services
- Have their employees created a pathway of customer delight?
- Employees will understand the importance of a professional customer-service attitude
- Reduction in complaints from the customer
- Your organisation will be commended for exceptional customer service
- Higher Customer Loyalty
- Better Customer Engagement for a prolonged period
Personal Impact
Individuals who participate in this Customer Retention and Loyalty Training Program can gain from it in the following ways:
- Understand each customer separately
- Manage customer expectations
- Become an expert in customer relations
- Gain customer loyalty and retain customers
- Develop skills in making each customer feel important
- Learn ways to create a delightful journey for the customer to retain them
Sales and marketing team employees, Strategic Planners in the Customer Loyalty Department, Team Managers, Customer-facing executives, Team leaders in Customer-facing teams / Contact Centres.
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