Upon completing this Customer Relationship Management (CRM) Certification Training Course successfully, participants will be able to:

• Recognize why Customer Relationship Management (CRM) system is essential
• Know the best practices of CRM implementation
• Explain the value generated by using the customer relationship management tool
• Support teams and individuals to strategize and set key milestones for using the CRM
• Determine the benefits of using a CRM system
• Application of the CRM system
• Support the customer by using the CRM
• Apply the learnings to enhance customer service, sales and marketing
• Document the interactions with the customer to follow through

The Customer Relationship Management (CRM) Certification Training Course will be conducted in a highly effective manner and will comprise of the following training methods: Presentations, Live Online Tool Usage, Examples, Group Discussions, Assignments, Lectures & Seminar Method, Activities, Polls, Surveys, Whiteboard interaction, Case Studies & Functional Exercises. At Solid State Training, we use the ‘Do-Review-Learn-Apply’ model.

Companies who nominate their employees to participate in this Customer Relationship Management (CRM) Training Course can benefit in the following ways:

• Train their employees in building the right attitude of entering data in the CRM
• Know the benefits of the CRM and learn how to use it
• Create a strategy to implement the CRM process in the organization
• Have all the customer information readily available anywhere at any time
• Learn the best practices in Customer Relationship Management administration
• Learn ways to analyse the information and know how to create reports
• Create a fact-based interaction with the customer
• Have business information no longer be person dependent and be available to the organization
• Have a process based approach

Individuals who participate in this Customer Relationship Management (CRM) Certification Training Course can gain from it in the following ways:

• Know what a CRM is and how is it used
• Recognize why Customer Relationship Management (CRM) is essential
• Support the customer by using the CRM
• Determine the uses of the CRM system
• Apply the learnings to the customer service, sales and marketing
• Use a fact-based approach to interact with the customer
• Recognize the best practices of CRM implementation