On successful completion of Customer Experience Management Certification Training Course, participants shall be able to:

• Understand core concepts of customer experience management and its practicality in the business arena
• Understand the relevance of customer satisfaction and customer loyalty in the growth of business
• Gain a competitive advantage in the market through the differentiated experience of customers
• Increase retention of customers hence resulting in repeat business
• Gain knowledge of best techniques and practices most suited for framing personalized experience for customers
• Connect customers emotionally to the brand
• Boost sales and thereby increasing growth of the business
• Reducing cost related to customer acquisition through increased customer retention
• Develop brand preference within the existing customer base

This collaborative Customer Experience Management Training Course will comprise the following training methods: Interactive Sessions, Case Studies, Problem Solving Exercises, Group Discussions, Management Games, Role Playing/Role Modelling, Presentations. Solid State Training follows the ‘Do-Review-Learn-Apply’ model.

Upon successful completion of the Customer Experience Management Course, participants shall benefit their organization in the following ways:

• Provide their organization with managers skilled at customer handling
• Personalizing customer interactions and maintain customer profiles
• Realizing that customers are a great source of value for the organization hence creating value for them can result in deriving maximum value from them for the business
• Use customer data and analytics to manage customer interactions
• Utilizing best strategies to develop most suited customer loyalty programs
• Becoming more cost-efficient as customer retention is more economical than customer acquisition
• Increasing profits through enhanced sales stemming from better customer experience management
• Differentiating the organization from competitors through customer experience

Upon successful completion of the course participants shall benefit at a personal level in the following manner:

• Developing a dynamic skill set that will greatly promote better dealing with customers through research into customer needs
• Identifying and applying best practices used in reinforcing positive customer experience
• Efficiently devising a customer journey map and delivering value throughout the journey of the customer
• Improving communication skills
• Efficiently learning to use customer analytics, maintaining customer profile, etc.