The objectives of the Crisis Negotiation Training are:

• To provide a framework for crisis negotiation
• To identify and apply the correct negotiation strategy in a crisis
• To understand the psychology of the perpetrator
• To learn how to manage emotions in a high-stakes environment
• To develop active listening and communication skills
• To understand the role of culture in negotiation

This training course will comprise the following training methods: Interactive sessions and lectures, Presentations, Management games, Roleplaying/modelling, Case studies, Group discussions, Problem-solving sessions. Like all our acclaimed courses, this Solid State Training program also follows the ‘Do-Review-Learn-Apply’ model.

Successful completion of the Crisis Negotiation Training Course will benefit an Organisation in the following ways:

• Enhanced safety and security for employees and stakeholders
• Reduced risk of escalation during hostile situations
• A capable team ready to handle negotiations effectively
• Better reputation management during crises
• Improved organizational resilience

Successful completion of the Crisis Negotiation Training will benefit an individual in the following ways:

• Development of advanced communication and listening skills
• Ability to remain calm and focused under pressure
• Enhanced understanding of human behaviour in crisis
• Improved negotiation and conflict resolution capabilities
• Confidence to handle high-stakes situations