Corporate Receptionist Skills Training Course
Monday, February 23, 2026
Category:Office Administration
3
Days
Dubai
9:00am – 4:00pm
Introduction
What do you do as a receptionist? A receptionist is generally the first person from the organization side to greet the customers or the guests. The clients’ experience with the company starts with the first person they interact with- whether on phone or in person. This makes the role of a receptionist compelling in the organization. The receptionist is often responsible for setting the tone of interaction with the customers. A receptionist who’s welcoming as well as knowledgeable will instill a sense of confidence in the client regarding the company’s reputation. Solid State Training recognizes the burning need organisations have for an adroit receptionist and has thus introduced this receptionist training course. The course intends to inculcate the best practices and techniques within its participants.
Objectives
The Receptionist Training Course aims to fulfil the following objectives:
- Develop face of the office- the receptionist- for the clients
- Ensure distinguished first impression on the client either visiting the premises of the business or making phone calls
- Enhance the productivity at the office by filtering visitors and phone calls
- Prepare an organized and comprehensive view of the clients in the order of their importance
- Maintain durable long term relationships with the clients
- Anticipate client needs and act accordingly
- Increase efficiency through conflict resolution skills
Training Methodology
Training Methodology:
- Interactive sessions and lectures
- Presentations
- Management games
- Role playing/modelling
- Case studies
- Group discussions
- Problem solving sessions
Solid State Training follows the ‘Do-Review-Learn-Apply’ model.
Organizational Impact
Successful completion of the Receptionist Training Course shall benefit the organization in the following ways:
- A professionally trained receptionist will know how to answer calls, take messages, route calls to concerned departments, etc. which will increase efficiency at the office and help in avoiding backlogs
- The business will witness enhanced connectivity between departments thus improving coordination
- More organized office and reduction in chaos through proper scheduling and ensuring timely appointments
- The business will be at an advantage as a competent and polished trained receptionist will help in boosting the company’s professional image
Personal Impact
Successful completion of the Receptionist Training Course shall benefit the participants at a personal level in the following ways:
- Gain hands-on knowledge regarding running the receptionist area
- It will instill confidence within the participants by developing the necessary skills to become the face of the office
- Development of better communication, persuasive and clerical skills
- Flourish as a multi-tasker by simultaneously handling multiple situations
- Acquire the ability to deal with pressure as the receptionist job is a demanding role
- Develop a creative mindset that will open door to many opportunities
Who Should Attend?
- Receptionists
- Front desk agent/assistants
- Office clerk
- Office manager
- Office secretary
- Administrative assistant
- Front office managers
- Entrepreneurs and start-up founders
Registration Information Required
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Required!
Course Brochure Request
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Apply for Corporate Inquiries
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