The Central Objectives of this programme are as follows:

• Understand the difference between Coaching and Mentoring.
• An overview of the impact a coaching culture has on achieving business results.
• Learn how to structure a complete coaching relationship with your employees.
• Identify how to link coaching to performance management and staff development plans.
• Understand how to facilitate, guide and close discussions while managing conflict.
• Learn how to empower staff to succeed with less demands on your effort and time.
• Familiarity with giving and receiving collaborative and constructive feedback.
• Explore how to build on and credit other people's ideas to improve performance.
• Familiarity with GROW model emphasizing the achievement of team goals.
• Learn how to help others find solutions by setting their own achievable objectives.

Designing Approach

Tailor-Made for Your Needs: Solid State Training Solutions works closely with every client as a long-term strategic partner. We conduct pre-training requirements process which includes collecting details of the registered delegates and conducting training needs analysis meetings to align the training solution with the client’s objectives.

Delivery Methodology

• Simulation – providing life-like scenarios through structured learning experiences and to improve business awareness and management skills.
• Role Play – acting-out situations in groups, under the supervision and feedback of a lead coach.
• Presentations, Videos and Video Recording – visual materials to support presentations of theory.
• Games – learning is fun with Solid State Training Solutions! Using a variety of tools and games to emphasize the learning experience.
• Discussions – use two-way communication between the trainer and the trainees to increase learning opportunities.
• Questionnaires – to gather information from the participants, attributed or anonymous, free-form questions and multiple-choice.
• Case Study Analysis – a key tool for such workshops, either individuals or groups review the materials provided to understand a key message and then present their findings to the other participants.

Coaching and mentoring involve pairing experienced professionals with employees that could use help adapting to the environment and culture of the workplace. This can include pairing a mentor with new employees to help them settle into the surroundings and get off to a good start. Coaching often comes in play when a new employee or current employee can benefit from personal guidance on specific job duties, processes or responsibilities. Small businesses can also use mentors to help develop other employees along a specific career path, such as management.

By the end of this course, participants will be able to gain the following:

• Identify key success factors for effective management using coaching techniques.
• Develop a clear set of guidelines and principles for a successful coach/mentor relationship.
• Use effective coaching tools to help you provide effective support for the coaches/mentors.
• Setting Goals for coaches/mentees and mapping out progress and development.
• Know how to give constructive and effective feedback for coach’s/mentor's development.
• Lead, coach and manage each team member to improve overall performance.
• Use improved understanding of behaviour to inspire motivation and commitment from your team and peers.
• Motivate your staff and eliminate procrastination to enhance their desire to perform and achieve.
• Save time and boost con?dence by encouraging employees to take more control and responsibility.
• Increase productivity by replacing your team’s “have to” attitude with a “want to” attitude.
• Understand how to assess the development needs of your employees.
• Tailor your coaching or mentoring style to suit each employee’s need and personality.