Coaching Customer Service Skills Training Program
Monday, February 23, 2026
Category:Customer Service
3
Days
Dubai
9:00am – 4:00pm
Introduction
Customer service excellence is being recognised as the holy grail of sales. Competent customer service helps in cultivating a pleasant customer experience. Positive recurring customer experience, in turn, generates customer satisfaction and loyalty towards the brand. It is well known that customer service professionals are the first to interact with prospective customers. Their interaction, attitude, and approach towards customers can make or break a business and its reputation.
Solid State Training has introduced this compact and effective ‘Coaching customer service skills training program’. The program has been created for coaches, team leaders, managers, supervisors, or professionals who have been charged with the task of coaching the customer skills within the staff. The course will reaffirm the basics of customer service, inculcate the culture of idea sharing, team development, goal setting of the representatives, develop an action plan for future growth, and so on.
Objectives
Coaching customer service skills training program aims to achieve the following objectives:
- Inculcate such a conducive environment within the organisation that ensures continuous learning
- Build an improvement of the customer service skills of each delegate
- Evolve team leaders and managers to coaches of customer service
- Build a trusting relationship between the coach and their team
- Create modules in customer service aimed towards a common achievement of organisational goals
- Develop an efficient customer support system
- Curate ethics that prioritize the customer
- Build teams that aid in cultivating customer loyalty
Training Methodology
Training Methodology includes Interactive sessions and lectures, Presentations, Management games, Role-playing/modelling, Case studies, Group discussions, and Problem-solving sessions.
Organizational Impact
Successful completion of the training program shall benefit the organisation in the following ways:
- Regular coaching will ensure that customer service staff is providing the most efficient and relevant service to its customers
- Have the customer service team keep up with the latest trends of the market
- Develop a dynamic sales force that understands different ways to deal with difficult customer situations
- Polish skills of the existing team leaders and managers
- Develop efficient goal-setting criteria that would meet the benchmark of quality
- Develop a functional feedback and monitoring system through which leaders and managers can constantly review upcoming challenges and issues
- This training will result in better employee engagement
Personal Impact
Successful completion of the training program shall benefit participants at a personal level in the following ways:
- Coaches shall receive a fact-based and honest feedback system from representatives who will help them improve their coaching skills
- Coaches shall be able to appreciate that every representative has a different understanding ground
- Coaches will learn how to tackle different personalities in an effective manner
- Enhance better decision-making skills and develop quick thinking to tackle challenging situations
- Participants will gain deeper insight into the internal as well as the external operational environment
- Participants will better their understanding of the firm which will help them advance in their careers
Team leaders, Managers, Sales executives, Supervisors, Marketing heads, Entrepreneurs, Start-up founders.
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