The objective of this certification course is to empower the organisation to:

• Have an in-depth understanding of BPI
• Apply BPI framework and identify processes that need improvement
• Create engagement with stakeholders
• Bring change in processes for marketplace competitiveness
• Increase client retention, market share, and profitability
• Identify KPIs linked to operational excellence and reduced cycle time

Solid State Training offers a high-energy program including interactive presentations. Methodology includes management games, role plays, videos, and practice sessions. Industry best practices and participant interaction empower process improvement skill development. It follows the Do-Review-Learn-Apply approach.

Organisations will benefit from:

• Increased visibility and brand value
• Happy and satisfied customers through root-level centricity
• Increase in market share and profits
• Significant performance changes through innovative ideas
• Reduction in cycle-time and quality enhancement

Professionals will derive benefits including:

• Honed ability to drive Strategic changes
• Improved knowledge of information to lead initiatives
• Enhanced responsiveness to customers