By the end of this course, participants will be able to:

• Understand the concept of business processes analysis and modelling and their components
• Diagnose the health of a process for business
• Accurately define processes using Business Process Modelling Notation (BPMN)
• Identify the metrics of business process performance
• Use process improvement techniques to transform business processes
• Evaluate the effectiveness of proposed solutions

The methodology includes highly interactive presentations followed by experiential learning workshops. Participants engage through management games, activities, role plays, group work, and facilitator interaction. It follows the Do-Review-Learn-Apply approach.

Organisations will benefit from:

• Developing a process-oriented culture
• Management of conflict by identifying roles and responsibilities
• Facilitating continuous improvement at each step
• Achieving competitiveness in the marketplace

Professionals will derive benefits including:

• Clear understanding of best practices for workflow analysis
• Ability to contribute effectively to business improvement initiatives
• Systematic process implementation skills