The Central Objectives of this programme are as follows:

• Define etiquette and understand how it is valuable to companies and other organisations.
• Explain the four basic behavioural styles and how to adapt to each.
• Demonstrate effective self-introductions, introductions of others and small talk.
• Identify the 'Three Cs' of a good impression.
• Define appropriate and inappropriate office behaviour.
• Be familiar with the four levels of conversation and use them appropriately.
• Understand place settings, napkin etiquette and basic table manners.
• Describe appropriate office dress.
• Identify and rephrase blunt wording for more professional communication.

Designing Approach

Tailor-Made for Your Needs: Solid State Training Solutions works closely with every client as a long-term strategic partner. We conduct pre-training requirements process which includes collecting details of the registered delegates and conducting training needs analysis meetings to align the training solution with the client’s objectives.

Delivery Methodology

• Simulation – providing life-like scenarios through structured learning experiences and to improve business awareness and management skills.
• Role Play – acting-out situations in groups, under the supervision and feedback of a lead coach.
• Presentations, Videos and Video Recording – visual materials to support presentations of theory.
• Games – learning is fun with Solid State Training Solutions! Using a variety of tools and games to emphasize the learning experience.
• Discussions – use two-way communication between the trainer and the trainees to increase learning opportunities.
• Questionnaires – to gather information from the participants, attributed or anonymous, free-form questions and multiple-choice.
• Case Study Analysis – a key tool for such workshops, either individuals or groups review the materials provided to understand a key message and then present their findings to the other participants.

In business, the relationships you build are critical. Establishing good rapport is significant if you want to progress your professional future, take on new clients, impress your boss or close that final sale. The way to build positive relationships in the business world is by exercising good etiquette, specifically by exhibiting top-notch communication skills. If others are speaking, give them your full attention and make eye contact to let them know you are engaged in the conversation. This is known as active listening. When it is your turn to speak, be clear and concise, and avoid jargon that your audience would not understand. Add a smile and a handshake so others find you pleasant to work with.

By the end of this course, participants will be able to gain the following:

• Gain clarity about what is professional and unprofessional conduct in business.
• Raise the first impression of clients and business associates.
• Develop your confidence and feeling of ease in social and business entertainment situations.
• Increase the quality of networking Improve the effectiveness of client entertainment.