Basic Customer Service Training
Monday, February 23, 2026
Category:Customer Service
3
Days
Dubai
9:00am – 4:00pm
Introduction
Did you know that 93% of customers are likely to make repeat purchases from companies that offer excellent customer service? In today’s competitive marketplace, basic customer service skills aren’t just nice-to-have—they’re essential business drivers that directly impact your bottom line, reputation, and growth potential.
The Basic Customer Service Training program by Solid State Training equips participants with fundamental skills to understand customer needs, address pain points effectively, and elevate satisfaction through personalized service approaches. By mastering the essentials of respect, active listening, genuine interest, empathy, and sincere appreciation, professionals can transform casual customers into lifelong patrons who exclusively choose your products and services.
Objectives
Upon completing this Basic Customer Service Training Program successfully, participants will be able to:
- Be equipped to understand the customer using a customer-focused approach
- Recognize the importance of customer service and the values required for it
- Be a proactive listener, apply the listening skills and empathize with the customer
- Interact with the customer using effective communication skills
- Ask questions using the Questioning Model
- Understand the customer expectations and work towards exceeding them
- Work on their body language and gestures in order to showcase a professional approach
Training Methodology
This collaborative training program utilizes a diverse mix of proven instructional approaches designed to develop practical skills through experiential learning including Presentations, Roleplays, Group Discussions, Lectures, Assignments, Activities, Polls, Surveys, Whiteboard interaction, Case Studies & Functional Exercises. At Solid State Training, we use the ‘Do-Review-Learn-Apply’ model.
Organizational Impact
Organizations whose professionals undertake this course will benefit in the following ways:
- Enhanced customer service capabilities reflecting positively on business operations and brand perception
- Increased professionalism in customer interactions, maintaining consistent brand values across all touchpoints
- Greater credibility and respect for both individual employees and the organization
- Higher market recommendation rates
- Decreased customer complaints and misunderstandings
- Improved market credibility through stakeholder endorsements of employees’ service capabilities
- Enhanced teamwork and rapport building skills improving internal collaboration and workplace culture
- Lower employee attrition as individuals feel valued and motivated
Personal Impact
Individuals who participate in this Basic Customer Service Training Program can gain from it in the following ways:
- Know who the customer is and what they expect
- Understand how to interact with customers and make them feel important
- Gain clear self-awareness of personal and customer personalities to adapt service approaches
- Develop detailed understanding of communication skills, body language and listening techniques
- Reduce customer complaints and focus on customer satisfaction
This Basic Customer Service Training Program is ideal for anyone who interacts with customers and wants their business to be known for excellent service. If you’re communicating with customers in any capacity—whether as an employee or business owner—this program provides essential skills for building customer relationships, establishing credibility, and gaining trust in today’s competitive marketplace.
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