The main objective of this Audit Interview Techniques and Best Practices course is to empower professionals with—

• detailed information and knowledge of techniques related to evidence gathering and investigative interviewing
• the required experience and information to gain credibility and reliability as an interviewer or official in charge of gathering evidence
• the required exposure and awareness to understand witness or subject psyche and memory
• awareness of best practices of verbal and non-verbal communication in case of evidence gathering and/or interview
• the required experience, confidence and capability to manage difficult and challenging behaviour during interviews
• the required skill and technique to be able to alter one’s approach when interviewing different kinds of people, such as kids, senior citizens, aggressive persons, etc.
• the necessary experience and ability to successfully gather and manage evidence
• additional knowledge of advanced tools and techniques used for investigation and interviewing

All training courses at Solid State Training are customisable as per the requirement of the training audience. In the case of no special requirements or requests, Solid State Training reviews the training content each time to ensure that it relates to the nature of the training audience. Audio-visual presentations and lectures, followed by case studies, role-plays, group activities and experience sharing, form part of the training methods. A practical approach to training is preferred over the theoretical approach. Like all Solid State Training courses, this one too follows the unique and effective Do–Review–Learn–Apply Model.

With professionals undertaking this Audit Interview Techniques and Best Practices training course, their organisations will benefit in the following ways:

• Experienced and trained employees to effectively gather evidence and/or conduct investigative interviews
• Faster resolution to issues and conflicts because of complete transparency during the process
• Increased credibility and reliability as an organisation because of trained professionals partaking in the entire process
• More objective conclusions and closures to investigation cases because of adequate evidence through effective interviewing
• Growth of the organisation because of more successful closures to investigation cases
• Adequate information and evidence derived from interviews and cross-questioning in a tactful manner
• Timely action for disciplinary cases because of early warning signals correctly identified and addressed

By undertaking this audit Interview Techniques and Best Practices training, professionals will benefit in the following ways

• Complete understanding of best practices and advanced techniques and methods of evidence gathering and/or investigative interviewing
• Better decision making (more objective) as a result of clear evidence and transparent interviews with clear next steps
• Increased skill, confidence and experience to use advanced tools and techniques for evidence gathering and investigative interviewing
• Greater confidence, experience and capability to undertake more critical and difficult cases for resolution
• Increased credibility and reliability because of more successful closures to cases
• Higher awareness of best practices of verbal and non-verbal communication
• Greater experience and skill to predict changes or challenges in the interview process and alter one’s questions or approach accordingly