The Central Objectives of this programme are as follows:

• Define assertiveness, self-confidence and the four styles of communication.
• Understand the meaning of values and beliefs and how they affect self-worth.
• Learn how to overcome negative thinking and use positive self-talk.
• Define and practice setting SMART goals for assertive behaviour.
• Identify how a pleasing appearance and body language create a strong first impression.
• Develop rapport-building skills for expressing disagreement and consensus-building.

Designing Approach

Tailor-Made for Your Needs: Solid State Training Solutions works closely with every client as a long-term strategic partner. We conduct pre-training requirements process which includes collecting details of the registered delegates and conducting training needs analysis meetings to align the training solution with the client’s objectives.

Delivery Methodology

• Simulation – providing life-like scenarios through structured learning experiences and to improve business awareness and management skills.
• Role Play – acting-out situations in groups, under the supervision and feedback of a lead coach.
• Presentations, Videos and Video Recording – visual materials to support presentations of theory.
• Games – learning is fun with Solid State Training Solutions! Using a variety of tools and games to emphasize the learning experience.
• Discussions – use two-way communication between the trainer and the trainees to increase learning opportunities.
• Questionnaires – to gather information from the participants, attributed or anonymous, free-form questions and multiple-choice.
• Case Study Analysis – a key tool for such workshops, either individuals or groups review the materials provided to understand a key message and then present their findings to the other participants.

One of the main benefits of being assertive is that it can help you to become more self-confident, as you gain a better understanding of who you are and the value that you offer.

Assertiveness provides several other benefits that can help you both in your workplace and in other areas of your life. In general, assertive people:

• Make great Managers.They get things done by treating people with fairness and respect, and are treated by others the same way in return. This means that they are often well-liked and seen as leaders that people want to work with.
• Negotiate successful "win-win" solutions.They are able to recognize the value of their opponent position and can quickly find common ground with him.
• Are better Doers and Problem Solvers.They feel empowered to do whatever it takes to find the best solution to the problems that they encounter.
• Are less anxious and stressed.They are self-assured and do not feel threatened or victimized when things do not go as planned or as expected.

By the end of this course, participants will be able to gain the following:

• Distinguish between assertive, aggressive, passive, and passive aggressive behaviours.
• Appreciate the value in oneself and others as a first step toward practicing assertiveness - conduct a self-worth inventory.
• Use essential strong communication skills for assertive interaction with others.
• Practice using various tones of voice and inflections that project assertiveness.
• Use simple Neuro-Linguistic Programming (NLP) models and techniques to help understand and improve communication and to enhance influencing behaviour.