The main objective of this course is to empower professionals with—

• the ability to reach a higher level of competence in assertive communication
• real-time feedback on their spoken communication aligned with assertiveness in 21st-century communication
• the ability to recognise language and vocal aspects that do not align with assertive communication
• capability to correct these errors and self-improvise
• understanding of the requisites of an assertive (positive and collaborative) communicator
• ability to express ideas assertively on any subject
• the skill to initiate conversations, offer feedback, respond to criticism and compliment people assertively
• understanding of the potential of assertive listening, questioning and acknowledging the other

Solid State Training purposes training courses to cater to our training audience and their unique professional background and experience. Classroom sessions with presentations by a highly experienced facilitator form a major part of our training programmes. We inspire trainee participation through group discussions, role-plays, group activities, evaluations and more. Solid State Training’ follows its unique training methodology of Do–Review–Learn–Apply Model.

Organisations whose professionals undertake this course will benefit in many ways as follows:

• Individuals become excellent at assertive communication and their skills will reflect positively for your business
• More calibration in collaborative communication, aligned with the brand values of your organization
• Greater respect for the individual, the organisation and brand value
• Increased demand for the goods and services your organization offers in diverse markets
• The decrease in conflicts over instructions and ambiguous communication
• Market credibility increase owing to stakeholder recommendations
• Improved individual performance owing to the higher understanding and exhibiting of assertiveness in communication and a positive sense of esteem for the organization
• Better dispute management, owing to a keen awareness of human behaviour
• Lower attrition as individuals participating will feel invested in, listened to, valued and motivated

Professionals attending this course will benefit at an in-depth level in the following ways:

• A clear understanding of the role of assertive communication in professional interactions
• An increased awareness of one’s ability to understand human behaviours and their effect and impact on communication styles
• Access to videos and practice sessions exclusively owned and run by Solid State Training
• Ability to identify one’s area of opportunity to recognise and correct common mistakes in ‘what’ is said and ‘how’ they say it
• Understanding the impact of not being assertive in business and personal communication
• A sense of accomplishment contributing to a steady application of assertive communication techniques
• Overall improvement in individual performance and relationships, owing to increased competency in communication
• The ability to role-model assertive communication in the organisation for subordinates to observe and imitate