Upon completing this Advanced Customer Service Skills Training Program successfully, participants will be able to:

• Adapt an attitude of patience and resilience when interacting with the customer
• Generate respect and genuine interest for the customer
• Develop the right attitude to increase loyalty with the customer
• Create a win-win approach with the customer
• Communicate in a persuasive manner
• Proactively deal with customer matters
• Learn the ability to handle difficult customers
• Respond to customer complaints effectively
• Have attentiveness to minor details and exceed expectations
• Communicate positively and leave them with a smile
• Create faith and trust in the customer
• Understand the body language of the customer
• Make it easy to cross-sell and up-sell

The training methodology includes Presentations, Roleplays, Group Discussions, Lectures & Seminar Method, Assignments, Activities, Polls, Surveys, Whiteboard interaction, Case Studies & Functional Exercises. At Solid State Training, we use the ‘Do-Review-Learn-Apply’ model.

Companies who nominate their employees to participate in this Advanced Customer Service Skills Program can benefit in the following ways:

• Gain greater customer satisfaction from their consumer/end-user
• Have their employees work on their interpersonal skills
• Employees will focus on a more professional approach to relate with the customer
• Reduction in complaints from the customer
• Employees will be responsible for partnering with the customer and create a win-win
• The organization will be known for going the extra mile to support the customer
• The organization will be known for being a customer-friendly company
• The organization will be known for having a humane side

Individuals who participate in this Advanced Customer Service Skills Training Program can gain from it in the following ways:

• Develop the attitude of respect and customer service
• Proactively manage the needs of your customer
• Understand how to interact with the customer and make them feel important
• Gain a clear understanding of self-awareness of our personality and the customer’s personality and how we can adapt to serve better
• Get a detailed understanding of communication skills, body language and listening skills to relate with the customer and retain them for life
• Have a reduction in the complaints from customers and focus on customer satisfaction
• Be a brand and develop the skill to retain your customers