The main objective of this Active Listening Skills Training Course is to empower professionals with—

• the ability to use the art of ‘listening’ to build relationships and transform every situation into a profitable one
• real-time feedback on their own display of empathetic listening
• the necessary skill to identify and clarify any misinterpretation caused due to the lack of effective listening
• capability to demonstrate active listening even in situations of emotional distress and trauma
• the awareness to identify when a certain area of communication lacks active listening and tips to call it out with finesse
• the understanding of the great prowess and potential that a leader with good listening skills possesses
• the accomplishment of having truly harnessed the innate art of active listening at all times

Solid State Training designs training courses to cater to our training audience and their distinctive professional background and experience. Classroom sessions with presentations by a highly experienced facilitator form a major part of our training programmes. We encourage trainee participation through group discussions, role-plays, group activities, assessments and more. In alignment with the Solid State Training’ unique training methodology, this course follows the Do–Review–Learn–Apply Model.

Organisations whose professionals undertake this Active Listening Skills Training Course will benefit in the following ways:

• Individuals become effective listeners and therefore contribute more productively to the needs of their teams and stake-holders
• Fewer misunderstandings sited within team members and greater optimisation of human resources
• Greater credibility for the individual and the organisation
• Increased customer loyalty and satisfaction
• The decrease in the number of customer and stake-holder escalations
• Improved individual performance and achievement of targets
• Better dispute managements
• Lower attrition as individuals feel invested in, listened to, valued and motivated

Professionals attending this Active Listening Skills Training Course will benefit in the following ways:

• A clear understanding of the role of ‘active listening’ in the conversation cycle
• Increased self-awareness of one’s present ability to listen actively
• Access to case studies, videos and practice sessions exclusively owned and run by Solid State Training
• Ability to identify one’s area of opportunity to increase their ability to practice ‘Listening with Empathy’
• Understanding the impact of not being an active listener on one’s image
• A sense of accomplishment contributing to a steady practise of this skill and an overall improvement in performance
• The ability to role-model this skill in the organisation for subordinates to learn from and imitate